Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related How do I check the MAC address for my StoreJet Cloud (10K)? Why can't I connect my StoreJet Cloud (10K) to the Internet in the bridge mode? How long will it take to download files from StoreJet Cloud (10K)? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started